Industries We Serve

For over 30 years, Answer Fort Smith has been working to support various companies and organizations.

Solutions for your Business

Around the clock services provided by our professional,
fast, efficient, and reliable staff.  Afterhours management and support staff on call to support you 24/7/365.

 

Sales

  • Health Insurance Sales
  • Consumer Retention
  • Sales Lead Generation
  • Online Retailers
  • Catalog Sales
  • Independantly Assessed and Certified PCI Compliant for Credit Card Processing

Professional Services

  • Public and Private Utilities
  • Electricians
  • Plumbers
  • Real Estate Agents
  • Heating and Air Conditioning Repairs
  • Attorneys

Health Care/Medical

  • Doctor's Offices
  • Chiropractors
  • Dental Offices
  • Mental Health Hotlines
  • Home Health
  • HIPAA Certified Representatives
  • SMS Secure Message Delivery

Specialties

  • City, State, and Federal Governments
  • Absentee Lines
  • Safety Lines
  • Donation Hotline

 

 

Our Business Doesn't Sleep

The truth is that business never sleeps.  24 hours a day, 7 days a week, and 365 days a year, the business world is continually in motion.  While it doesn't rest, you need to.  Our professional staff will become an extension of your business and let you rest knowing your not losing customers.  

Tailored to fit your needs

We understand that no business is handled in the same way as the next. We can work to create a custom solutions to fit your needs. With over 30 years of experience, we have the knowledge to tailer a solution for you.  

What can we do for you?  

At Answer Fort Smith, Inc., we are one of a few call centers in the US that are both HIPAA Compliant and Independently Assessed and Certified as PCI DSS Compliant.  Give us a call and see what our experience and security can do for your business.

What is HIPAA?

  • Posted on: 30 March 2015
  • By: Heather

HIPAA or Health Insurance Portability and Accountability Act of 1996, public law 104-191, was enacted on August 21, 1996 and was intended to protect health information (PHI) during its use by covered entities (anyone who handles PHI while caring for or doing business with an entity that cares for an individual). Covered entities can include, but is not limited to: Health care providers, Health Insurance companies, Debt Collection companies, Answering Services, or anyone who handles protected health information.

 

ICMI SITE TOURS

  • Posted on: 26 March 2015
  • By: caseyr
Casey's Corner

 

Awesome news! News to me anyways lol! I just found out ICMI offers full site tours! So if you’re a newbie like me, you can be professionally toured throughout the site so you know exactly what to tackle the next day! Or, you can take a tour after you’ve looked around so you can make sure there is nothing you missed! Check out all the details here:

http://www.icmi.com/Contact-Center-Expo-Conference/Program/Site-Tours

What is HIPPA and why is it important?

  • Posted on: 20 March 2015
  • By: daniele

What is HIPPA and why is it important?

 

HIPPA or otherwise known as the Health Insurance Portability and Accountability act of 1996 was enacted on August 21, 1996 by President Bill Clinton. It’s also known as the Kennedy-Kessenbaum Act, after two of its leading sponsors.  HIPPA protects health insurance coverage for workers and their families when they change or loose their jobs. It also requires the establishment of national standards for all electronic health care transactions and national identifiers for providers, health insurance plans, and employers.

So You Started An Online Retail Business...

  • Posted on: 19 March 2015
  • By: caseyr

Starting an online retail shop can be rewarding, profitable, and an easy way to realize your dreams. You don’t need a bunch of employees to start. You don’t need a bunch of money to start a website. With a little foresight you can avoid having to maintain your website for awhile. And you can sell practically anything online, so whatever your passion is you can (hopefully) find a way to market that to the people you want, no matter how niche your passion may be. Downsides?

Absentee Lines

  • Posted on: 18 March 2015
  • By: coreyg

     Absentee reporting lines provide the means for employees to reach the appropriate supervisor or department during or after hours in case of sickness, unforeseen events, personal days, unplanned events, vacations ect. Inbound services such as ours provide toll free number or DID number for your employees when they are calling to report their absentee from work. Call center operators like ours, are trained according to your company’s instructions and know how to handle each call.

An Answering Service can Potentially save your Business!

  • Posted on: 16 March 2015
  • By: alannahw

Worried you're missing out on those prospective clients who call after hours? Let an answering service be there for your clients when you can not! Does your business receive an influx of calls during office hours that keep you from more pressing duties? Hire an answering service to lighten the load! In either of these scenarios you may inadvertently be excluding yourself from certain business opportunities just by missing a call. With an answering service, you won't miss a single one!

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