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(800)264-1100

Inbound Order Entry

This is a great asset for any type of business including Internet and E-Commerce that requires someone to take an order by phone. This service is designed to fit your company's needs.

We start with your own personal greeting and work from there to create a custom script that will allow the Telephone Service Representatives to gather the information your company requires.

All of your information is stored in an individual database which makes for easy reporting.

We can take your orders 365 days a year 7 days a week and 24 hours a day or we can do overflow to assist your in-house representatives.

Outbound Services

With our advanced outbound dialer system, you have the opportunity to schedule custom campaigns for your business endeavors. If you supply us with a phone list and a general idea of what the calls will be regarding, we can work with you to develop a script for our professional operators to follow.

Virtual Receptionist

When a call comes in on your line, it is answered by your company name or answer phrase of choice. The Telephone Service Representative will then take the name, number, and message of the caller and immediately dispatch it according to your instructions.

Our Telephone Answering Service has a standard format for taking calls, or we can personalize the format to fit the company or individual. All calls are time stamped and dated and you can be notified by pager, fax, voice mail, email, mobile phone, and other methods.

Medical

Answer Fort Smith is an ideal service for any business in the medical field. We are dedicated to complete accuracy and prompt delivery of all messages, and we are 100% HIPAA compliant.

We are currently the emergency dispatchers for numerous medical facilities, and we are known for our promptness 24 hours a day, 7 days a week. Your patients are safe with us.

Industrial

Our services are also suitable for industrial purposes. If you are required to provide an emergency phone number, we can help you with that. If you need an 3rd party for your employees to check in with, for time-tracking purposes, we are always here. We can even keep a database for your employee schedules, which can be looked up with a quick call to our call center.

Many service companies use our services to dispatch their repair technicians at any time of day. For example, some air conditioner repair companies are able to provide 24 hour service, thanks to Answer Fort Smith.

Data Collection

We keep track of all information the flows in and out of our call center. On request, we can ask specific questions to your callers and keep the collected information in a personalized database for incremental retrieval.

Reporting

If you need to track the outcome of your calls for advertising, research, or any other reason, we can provide custom reports for you. We have on-site staff who are knowledgeable in database systems and can write a custom report on request at any time.

RSVP Hotlines

If you are having a company party, wedding, or any other event involving a large amount of invitations, and RSVP hotline might be a top priority for your planning. We will provide you with a toll free number to be included on invitations. When someone calls this number, they will be greeted by a live operator, and the RSVP information is typed and stored for your planning needs.

Paging & Pager Repair

Answer Fort Smith has been providing pagers to thousands of clients throughout Arkansas and Oklahoma for over 20 years. Our transmitters cover a very wide range all over Arkansas and Oklahoma.

We will provide you with the pager and service, and if your pager ever breaks or malfunctions our on-site technicians will either fix or replace it upon your visit to our headquarters.